Author Archives: Iysha

Although accessing customer data from social media and other digital platforms has never been easier, turning that information into actionable insights remains an issue. Here, artificial intelligence (AI) and machine learning can not only tackle this challenge, but can also make these insights readily available for the whole organization, and automate repeatable actions based on them. Source: Customer Service Is the New Marketing

Many companies are facing mounting uncertainty amid a looming economic downturn and for both companies in the private and public tech sector, they are seeing slowing investor enthusiasm. To navigate this challenging time, companies looking to recession-proof their business must focus on driving revenue growth — which ultimately comes from long-term customer retention. Since retention is a company’s best growth strategy, now is not the time to pull back on investment in customer support and success. Source: Recalibrating Customer Success Amid an Economic Downturn

There’s been more to the digital workplace over the past two years than collaboration and communication. Considerable development has also taken place in data-driven technologies for both the home and the workplace through the Internet of Things (IoT) and, in particular, the Industrial Internet of Things (IIOT). Source: What’s Driving the Demand for IoT?

Building a healthy, motivated and productive workforce requires considerate, supportive leadership. Yet, while 90% of HR leaders believe a human touch in leadership is crucial to company success, only 29% of employees recognize their employer as a “human leader,” according to Gartner research. Source: 5 Human Leadership Traits

An increasing number of companies today are using artificial intelligence to enhance employee experience, automate processes and reduce human error. The World Economic Forum Future of Jobs report 2020 indicated that 80% of business leaders were speeding up work process automation, with 50% planning to accelerate the automation of repetitive tasks in the workplace. Source: In Today’s Workplace, the Limitations of AI Are Increasingly Human

Whether it’s a pop-up that young singles in your area are looking to meet or a banner highlighting the different solutions to a problem you recently r… Source: Are You Prepared To Enter The OOH World Of Advertising?

The use of collaboration tools has accelerated over the last couple of years to the point where we now have more collaboration platforms than we know what to do with. In some ways, the proliferation of these tools is fantastic, as I can now work from home and collaborate with colleagues all around the world. But I’d already been doing that for decades: I’ve worked from home for almost half my career as part of a globally distributed team or as a manager of remote teams. The modern platforms have made working in this way a lot easier to do, which brings me back to my original question: Just because we can, should we? Source: Just Because You Can Collaborate Doesn’t Mean You Always Should

The remote work environment has proven to be a positive experience for many employees. In fact, the increased flexibility afforded to remote employees has even led to some choosing to leave full-time employment and seek more independence. The so-called Great Resignation and the legions of people leaving their jobs in search of new ones has further fueled the gig economy.   Source: 3 Ways Gig Workers Can Support Your Workforce Strategy

We’ve seen some awesome geeky knives, so it makes sense that we look at geeky cutting boards today. After all, you can’t use those knives (or any knife for that matter) on something as ordinary as a kitchen counter. Here are five geeky cutting boards that must be in everyone’s kitchen. Source: 5 Geeky Cutting Boards You Need in the Kitchen

The role of legacy technologies in the remote and hybrid workplace is often overlooked in the rush to introduce new technologies. One of the most widely used and deployed technologies over the past 20 years has been document management systems. While investment and spending on technologies is largely focused on the cloud or communications and collaboration platforms and apps, we have seen over the years that investment in document management is still substantial. Source: Why Good Document Management Systems Are Still Key to Enterprise Success