Do Your Digital Policies Include the Voice of the Customer?
When I consult with clients on developing a digital policy program, we almost always start by looking inward. We talk about their strategic goals, whether their current content strategy supports those goals, whether they’re exposing the business to unnecessary risks, whether their employees have the skills and resources they need, whether their IT infrastructure is sufficient, what security protocols are in place, how they maintain compliance with a hairball of laws and regulations, etc. Source: Do Your Digital Policies Include the Voice of the Customer?
Practical Tips for Digital Transformation
The 2021 Gartner CIO Agenda (behind paywall) survey gathered data from 1,877 CIO respondents in 74 countries and all major industries, representing approximately $4.7 trillion in revenue/public-sector budgets and $85 billion in IT spending. The resulting report argues the support for remote work that the COVID-19 pandemic brought will be one of the biggest wins. CIOs now have the attention of the CEO, and they have convinced senior business leaders of the need to modernize technology. Source: Practical Tips for Digital Transformation